Our Policies
Privacy Policy
kissr, 13AM Designs. Privacy Policy
Kissr values your privacy and is dedicated to keeping it secure by adhering to this policy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.kissr.in
PERSONAL INFORMATION WE COLLECT
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card numbers, UPI ids, etc.), email address, and phone number. We refer to this information as “Order Information.”
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When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
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YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
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DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
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CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at team@kissr.in or by mail using the details provided below:
A5, Apoorva Apartments, Sector 5, Plot -14, Dwarka, New Delhi - 110075, India.
Shipping Policy
- At Kissr our goal is to offer you the best shipping options, no matter where you live. We promise to provide the highest level of responsiveness to you at all times.
- All orders are processed within 5-6 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
DAMAGED GOODS
- For any products damaged or lost during shipping, please contact us to file a claim. Kindly save all packaging materials and damaged goods before filing a claim.
SHIPPING RATES AND DELIVERY ESTIMATES
- Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Out for delivery:
India - 5-6 business days. (Free)
USA, UK, Europe, Asia, Other International - DHL WORLDWIDE SHIPPING (n days) Rs. 4,000/-
SHIPMENT CONFIRMATION AND ORDER TRACKING
-Once your order has been dispatched, tracking information is provided on all orders which is included in the shipping confirmation emails sent once the order has been shipped.
Returns and Exchanges
- We do not offer free returns and exchanges therefore the customer is responsible for postage costs regarding returns and exchanges.
- Returns and exchanges (subject to availability) will be given up to 7 days from when the product was received and in perfect selling condition and unworn. Tags must be included and unbroken. Please contact team@kissr.in if you wish to return or exchange a product.
- All items are inspected thoroughly before a return / exchange is processed. Items found worn/used/unsellable will be rejected and returned back to you. If you receive a faulty item, please let us know via email within 7 days of receipt as we cannot assist you after that time frame. Please contact team@kissr.in for assistance.
We cannot refund your postage costs unless the product is faulty / incorrect. If your item is faulty or incorrect, you will have to let us know within 3 days of receipt. We cannot give any refunds/assistance after this time period. Please make sure that you have carefully reviewed your order before finalizing your purchases. For more information, or if you are unsure if you are eligible for a refund or exchange, please contact us at team@kissr.in .
REFUND
- Refund will be provided in the form of store credit or exchange of the product.
- Based on the inspection of the returned item, you will be notified on the approval or rejection of your refund.
- If your product is approved, you will be offered either a store credit for 6 months or your product will be exchanged within 5 days.
RETUNRS
- Our return policy lasts for 7 days after your purchase/delivery. Any kind of return or exchange won’t be considered after this time frame.
- To be eligible for a return, your item should be in original packing, unused and in the same condition that you received in.
- A receipt or proof of purchase is mandatory to approve your return.
ON-SALE PURCHASE
- Products purchased on sale cannot be cancelled once the order is placed and are not eligible for return/refund/exchange.
LATE OR MISSING REFUNDS
- If you haven’t received a refund yet, please check your bank account once again.
- If you still haven’t received it, contact your credit card/debit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at team@kissr.in
SALE ITEMS
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.​
Terms & Conditions
What comes inside the box? - Only the Kissr product that you have ordered. Any contents of Kissr bags and wallets shown on the website are not included in the box. Please buy your own sunglasses, airpods and cash.
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RIGHT TO CANCEL
- Kissr reserves the right to reject or cancel your order fulfilment of all orders on the Kissr website. We reserve the right not to accept your order for any of the following reasons:
- The product is not available / in stock.
- Your billing information is not correct or not verifiable.
- Your order has been suspected of fraudulent activity.
- We are unable to deliver to the provided address.
- In the event of misspelling, pricing or other errors or mistakes in the website information.